Terms and Conditions
Guidlaysia Platform
Effective Date: 4 July 2026
Last Updated: 29 October 2026
1. Introduction
Welcome to Guidlaysia ("Platform", "we", "us", or "our"). Guidlaysia is a digital platform providing information and services related to education, tourism, accommodation, and community connections in Malaysia.
These Terms and Conditions ("Terms") govern your access to and use of the Guidlaysia platform, including our website, mobile applications, and all related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
These Terms are governed by the laws of Malaysia, including but not limited to:
- The Consumer Protection Act 1999 (Act 599)
- The Electronic Commerce Act 2006 (Act 658)
- The Personal Data Protection Act 2010 (Act 709)
- The Communications and Multimedia Act 1998 (Act 588)
- The Contracts Act 1950 (Act 136)
2. Definitions
- "User" refers to any individual who accesses or uses the Platform.
- "Account" refers to the registered profile created by a User on the Platform.
- "Content" refers to all information, text, images, data, or other materials uploaded, posted, or shared on the Platform.
- "Services" refers to all features and functionalities provided through the Platform, including but not limited to university information, tour bookings, accommodation listings, event management, community forums, marketplace, and blog content.
3. Eligibility
3.1. You must be at least 18 years of age to create an Account and use our Services. If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian.
3.2. By creating an Account, you represent and warrant that:
- You are of legal age to form a binding contract under Malaysian law (Contracts Act 1950);
- All information you provide is accurate, current, and complete;
- You will maintain the accuracy of such information;
- You are not prohibited from using the Services under any applicable law.
4. Account Registration and Security
4.1. To access certain features of the Platform, you must register for an Account by providing your email address, name, and other required information.
4.2. You may register or sign in using your email address, Google authentication, or Sign in with Apple, where available.
4.3. You are responsible for:
- Maintaining the confidentiality of your Account credentials;
- All activities that occur under your Account;
- Notifying us immediately of any unauthorized use of your Account.
4.4. We reserve the right to suspend or terminate your Account if:
- You provide false, inaccurate, or incomplete information;
- You violate these Terms;
- Your Account is used for any unlawful activity.
4.5. Account archival: If you choose to archive your Account, it remains recoverable for a period of 90 days. After this period, your Account and associated data may be permanently deleted.
4.6. Acceptance Before Registration or Sign-In: Before registering or signing in, you must explicitly accept these Terms, including the community safety rules in Section 7, and our Privacy Policy using the agreement checkbox provided in the app. This requirement applies to email, Google, and Apple authentication. If you do not agree, you must not register or sign in.
5. Services Provided
The Platform provides the following services:
5.1. Education Information: Information about universities, institutes, and educational programs in Malaysia, including application assistance.
5.2. Tourism and Tours: Information about tourist destinations, tour packages, and trip planning services.
5.3. Accommodation: Listings and information about accommodation options in Malaysia.
5.4. Events: Information about upcoming events, event listings, and event management tools.
5.5. Community: Forums and social features allowing Users to connect, share experiences, and communicate.
5.6. Marketplace: A platform for Users to list and discover goods and services.
5.7. Blog: Educational and informational content about life in Malaysia.
6. User Conduct and Obligations
6.1. You agree to use the Platform in compliance with all applicable Malaysian laws and regulations.
6.2. You must NOT:
- Use the Platform for any illegal, fraudulent, or unauthorized purpose;
- Post or transmit content that is defamatory, obscene, offensive, or violates the rights of others (in accordance with the Communications and Multimedia Act 1998);
- Harass, bully, threaten, or intimidate other Users;
- Upload viruses, malware, or any harmful code;
- Attempt to gain unauthorized access to the Platform or other Users' Accounts;
- Scrape, crawl, or use automated tools to extract data from the Platform without our express written consent;
- Impersonate any person or entity;
- Post misleading or false information about educational institutions, accommodations, or tours;
- Use the Platform for spam, phishing, or unsolicited advertising;
- Violate any content moderation policies established by the Platform.
6.3. Content uploaded by Users must comply with the Communications and Multimedia Content Code issued by the Malaysian Communications and Multimedia Content Forum (CMCF).
7. Content, Intellectual Property, and Community Safety
7.1. Platform Content: All content, design, graphics, logos, and software on the Platform are owned by or licensed to Guidlaysia and are protected under Malaysian intellectual property laws, including the Copyright Act 1987 (Act 332) and the Trade Marks Act 2019 (Act 815).
7.2. User Content: By posting Content on the Platform, you:
- Retain ownership of your Content;
- Grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your Content in connection with the Services;
- Represent that you have the right to post such Content and that it does not infringe any third party's rights.
7.3. We reserve the right to remove any Content that violates these Terms or is otherwise objectionable, at our sole discretion.
7.4. Content Moderation: We employ content moderation practices in accordance with Malaysian law. Content that is found to violate the Communications and Multimedia Act 1998 or the Sedition Act 1948 will be removed and may be reported to authorities.
7.5. Zero Tolerance for Objectionable Content and Abusive Users: Guidlaysia does not tolerate objectionable Content or abusive behavior. These rules apply to all user-generated Content, including posts, comments, profiles, images, videos, marketplace listings, and other materials shared through the Services. You must not create, upload, publish, or share:
- Harassment, bullying, threats, intimidation, or targeted abuse;
- Hate speech or content promoting discrimination or violence against individuals or groups;
- Pornography, sexually explicit material, sexual exploitation, or any content involving the sexual abuse or exploitation of minors;
- Graphic violence, incitement to violence, or threats to another person's safety;
- Fraud, scams, phishing, impersonation, or deliberately deceptive content;
- Private or sensitive information about another person without authorization;
- Any other unlawful content or material that infringes another person's rights.
7.6. Filtering and Prevention: Guidlaysia uses content filtering and moderation measures to identify and prevent objectionable Content from being published or remaining available on the Platform. Content may be rejected, restricted, or removed when it violates these Terms. You must not attempt to bypass these safeguards.
7.7. Reporting Objectionable Content: You can flag objectionable Content or abusive behavior using the Report option in the action menu of a post, comment, or profile. Select the relevant reason and provide additional details where appropriate. You may also report safety concerns to info@guidlaysia.com, including sufficient information to identify the Content or Account concerned.
7.8. Blocking Abusive Users: You can block an abusive User using the Block user option in the app. Blocking immediately removes that User's Content from your feed and notifies Guidlaysia's moderation team of the reported abuse so that it can investigate and take appropriate action. You can manage blocked Users through the app's blocked-user settings. Blocking is a personal safety measure and does not replace platform-wide moderation.
7.9. Action Within 24 Hours: Guidlaysia will review and act on reports of objectionable Content or abusive behavior within 24 hours of receipt. When a violation is confirmed, we will remove the offending Content and eject the offending User from the Platform by suspending or terminating their Account. These actions do not require the offending User's consent or prior notice. Account recovery or archival periods do not delay removal of violating Content or enforcement against abusive Users.
7.10. Safety Contact: For assistance with reporting, blocking, or other community safety concerns, contact info@guidlaysia.com.
8. Bookings and Transactions
8.1. Where the Platform facilitates bookings for tours, accommodation, or events, such bookings are subject to availability and additional terms specific to each service provider.
8.2. Pricing displayed on the Platform is in Malaysian Ringgit (MYR) unless otherwise stated.
8.3. Payment terms, cancellation policies, and refund procedures are governed by the specific terms of each service provider and applicable provisions of the Consumer Protection Act 1999.
8.4. We act as an intermediary platform and are not liable for the quality, safety, or legality of services provided by third-party service providers listed on the Platform.
9. Privacy
9.1. Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
9.2. By using the Services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy, in compliance with the Personal Data Protection Act 2010 (PDPA).
10. Disclaimers and Limitation of Liability
10.1. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.
10.2. We do not warrant that:
- The Services will be uninterrupted, error-free, or secure;
- The information provided on the Platform (including university rankings, accommodation details, or tour information) is complete, accurate, or up-to-date;
- The Platform will meet your specific requirements.
10.3. To the maximum extent permitted by Malaysian law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages;
- Our total liability shall not exceed the amount paid by you to us (if any) in the 12 months preceding the claim;
- We are not liable for any losses arising from third-party services or content.
10.4. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Malaysian law.
11. Indemnification
You agree to indemnify and hold harmless Guidlaysia, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Platform;
- Your violation of these Terms;
- Your violation of any third party's rights;
- Any Content you post on the Platform.
12. Termination
12.1. You may terminate your Account at any time by using the account settings or contacting us.
12.2. We may terminate or suspend your Account immediately, without prior notice, if:
- You breach these Terms;
- We are required to do so by law;
- We decide to discontinue the Services.
12.3. Upon termination:
- Your right to use the Services ceases immediately;
- We may delete your Account and Content after the recovery window (90 days);
- Provisions that by their nature should survive termination shall continue in effect (including intellectual property rights, disclaimers, and indemnification).
12.4. Community Safety Enforcement: The recovery window described above does not entitle a User suspended or terminated for abuse to regain access, and does not postpone removal of objectionable Content. The moderation and enforcement requirements in Section 7 apply immediately, independently of any later deletion of stored Account data.
13. Dispute Resolution
13.1. These Terms are governed by and construed in accordance with the laws of Malaysia.
13.2. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between the parties.
13.3. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to mediation under the Asian International Arbitration Centre (AIAC) Mediation Rules.
13.4. If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Malaysia.
13.5. For consumer disputes, Users may also seek redress through the Tribunal for Consumer Claims Malaysia under the Consumer Protection Act 1999.
14. Modifications to Terms
14.1. We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Platform.
14.2. We will notify Users of material changes through:
- Email notification to your registered email address;
- A prominent notice on the Platform.
14.3. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms.
15. General Provisions
15.1. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
15.2. Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
15.3. Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Guidlaysia regarding the use of the Services.
15.4. Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
15.5. Language: These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
15.6. Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or internet service failures.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Guidlaysia
Email: info@guidlaysia.com
Website: www.guidlaysia.com
These Terms and Conditions originally took effect on 4 July 2026. This updated version takes effect upon publication on the Platform.